Early in 2018, The Veterans Administration, Vocational Rehabilitation and Employment (VR&E) Division committed to a significant modernization effort. They understood that leading-edge technology could play a major role in serving veterans better. Their counselors were hobbled by outdated processes and systems that unduly burdened staff with administrative work, which was not conducive to successful client closures.
As they researched ways to solve those challenges, they contacted other federal agencies for suggestions. The RSA (Rehabilitation Services Agency responsible for administering all state vocational rehabilitation programs in the U.S.) responded.
The RSA told the VA to look into SARA, which they had funded in 2015 as a pilot for multiple states. Consequently, the VA did a “deep dive” into SARA and issued an RFI (Request for Information) in July of 2018.