The hurdle to adopting new technology is real

At Sara, we understand that transitioning to new systems can be difficult for staff. According to a study conducted by PwC, 50% of staff and 64% of managers don’t feel they have enough resources to learn how to use new technology at work. 

We make it our mission to ensure our customers—and every one of their case workers and counselors—are comfortable using Sara to streamline processes and improve client outcomes. 

For each customer, we use an interactive Rules Document to configure Sara to your needs—you have a chance to review and amend this document if needed. Sara is then trained specifically on your workflow and requirements to maximize the efficiency and efficacy for your agency.  

From here, we conduct a bespoke training for your staff—we spend 3 hours covering a basic training before launch to ensure you are comfortable getting started. Then one week after launch, we conduct an advanced 3-hour training to answer all questions and go more in-depth on how to use Sara.

For agencies that need it, we can also provide a customer success representative who works with you after implementation to help you get the most from Sara. 

Our support continues after implementation

For Sara to impact the human services industry, we need to be there to help our customers when they experience issues or have questions about how to use Sara. 

That is why our customer support team is always ready to work with you to solve your problems and make Sara work for you. And accessing support is simple—the “Contact Tech Support” button is located on every page of the User Application. We resolve most tickets on first contact and are committing to resolving them quickly so you can rest assured we will prioritize your issues as they arise so you can continue to serve clients efficiently.

“The team at Sara is great to work with. The staff will go above and beyond to help as much as they can,” shares Sheila Rasor, Business Process Analyst for DETR. “Every time we have a struggle, the Sara team will schedule meetings, patiently walk us through each step, and answer questions.”

Sara evolves with your agency

As your agency adopts new policies, compliance requirements, and processes, Sara and your dedicated customer success representative will be ready to help make your system compliant. New service provisions or even significant changes in operational policies can typically be implemented in days, and our team will be on hand to walk you through the updates. 

“The team at Sara has been wonderful with customer support. Any question I have, I get a response immediately. You can’t beat their customer service.”