When we built Sara, we set out to create a Client Communication Software that can be configured to meet the different compliance needs of every human service agency.
Every human services agency is unique
Every human service agency has different needs. Whether comparing agencies state-to-state or completely different government programs, there will inevitably be differences in their programs and CRM data tracking requirements that must be addressed. At Sara, our ability to configure our software means we can adapt to the individual needs of our customers.
“The Sara team takes feedback and makes it happen. Sara really takes that to heart, really caring about their customers. It’s been a great partnership for the greater good for everybody.”
Sara brings a human touch to the world of client communication software
At Sara, we balance the need for easy-to-use software with a solution that addresses our agencies’ specific needs. We dedicate the time to understand our customers’ pain points to make informed decisions about our product roadmap.
We want to ensure our customers are set up for success. By configuring Sara to their needs, we help to alleviate the burden of compliance, data entry, and documentation, helping agencies to improve relationships and outcomes with the population they serve.
“Customer feedback not only helps us understand our customers’ needs and pain points but also provides valuable insights into how we can improve our product to better serve them and ultimately the population they serve.” — Product Manager, SaraWorks
Configurability starts from the very beginning
For each agency, Sara is explicitly trained on their workflow and compliance requirements to maximize the efficiency and efficacy of the agency. Sara is configured to understand “who” needs to be contacted, “when” to contact them, and “what” information to obtain.
Additionally, Sara can initiate scheduling/rescheduling an appointment based on the case worker’s availability in their Sara calendar. And every automated email and text message from Sara is configurable for each customer so that Sara will use the customer’s terminology.
“The Sara team is incredibly responsive to make the program meet the needs of the agencies using it. They are very fast and very responsive. Sara’s adaptability is a real strength.”
