Get More From Your Government Case Management Software
SaraWorks is client communication software that works with your existing case management system to reduce administrative work around communication, documentation, scheduling, and follow-up.
Spend less time updating systems and chasing clients. Spend more time helping people.
Client Communication Software That Works With Your Case Management System
Your government case management software is essential for managing case data, tracking progress, and maintaining the system of record. But much of the work surrounding each case still happens through manual outreach, calendars, email, document collection, and data entry.
SaraWorks takes on that administrative work without replacing your existing CMS or other case management tools.
As a centralized platform for client communication, SaraWorks helps government agencies automate repetitive tasks, including client outreach, case-note documentation, appointment management, document collection, and follow-up. Relevant activity is then captured and sent back to your existing case management system.
Less Data Entry. More Human Connection.
Too much administrative work
Problem
Case managers and counselors can spend hours managing calendars, emails, case notes, documentation, and manual check-ins.
Solution
SaraWorks automates much of that repetitive work. Agencies using SaraWorks have reported eliminating 60–80% of administrative work, giving frontline staff more time for direct client connection.
Growing caseloads and limited staff
Problem
Staff shortages and rising demand make it harder for government public sector agencies to maintain effective services without adding more pressure to already stretched teams.
Solution
SaraWorks acts as a force multiplier by automating work that would otherwise require staff time. That helps caseworkers manage more client communication without adding more manual tasks.
Too much back-and-forth with clients
Problem
Scheduling an appointment, requesting a document, sending a reminder, or completing follow-up should not require repeated calls and emails.
Solution
SaraWorks helps automate those touchpoints through text, email, reminders, automated workflows, and client self-scheduling.
Case information spread across multiple systems
Problem
When client communication happens across disconnected tools, staff can end up repeating work or manually entering the same information into multiple systems.
Solution
SaraWorks captures client activity as case notes and sends it to the existing CMS. This helps reduce duplicate data entry and keeps relevant information available within the systems staff already use.
Security: HIPAA compliance checklist already done for you
HIPAA and SOC2 certified so that staff can securely gather, and communicate about personal and medical information when they need to.
Hosted in the ultra-secure, FedRAMP approved AWS GovCloud, a service only available to U.S. entities that pass a stringent screening process.
Key Features That Reduce Caseworker Burden
Two-way client communication
Communicate with clients through text and email from one system instead of managing outreach across separate tools. SaraWorks also supports video communication and electronic signatures, giving agencies more ways to connect with clients based on the needs of the program.
Automated case notes
SaraWorks records client activity and creates case notes that can be sent back to your existing case management system. That reduces manual case-note documentation and gives case managers more time to focus on client needs.
Appointment management and client reminders
Reduce scheduling back-and-forth with appointment management, automated reminders, calendar integration, and client self-scheduling. For Alaska Vocational Rehabilitation, reminder texts significantly reduced missed appointments and helped counselors maintain contact even when clients and staff were separated by large distances.
Client document capture
Move away from paper files and repeated document requests. SaraWorks lets clients provide documentation electronically so staff can receive and review information without relying on manual collection alone.
Automated workflows and follow-up
Use automated workflows and message templates to handle repetitive outreach, reminders, and follow-up. That can be especially useful for government programs that need communication and documentation to happen at specific points as clients progress through services.
CMS integration
Client data can move from the CMS into SaraWorks, where staff and clients interact. SaraWorks then generates case notes and sends them back to the CMS.
Where the agency’s CMS and integration support it, that can contribute to real-time visibility into client activity without requiring caseworkers to enter the same information twice.
Government Agencies SaraWorks Supports
Nevada Department of Employment, Training & Rehabilitation’s (DETR) Bureau of Vocational Rehabilitation
Case managers at Nevada DETR spent countless hours on manual outreach. In some situations, they had only one contact method to reach their participants, which was challenging.
SaraWork’s automated communication tools have allowed DETR case managers to reclaim the time usually spent on manual outreach to focus on human connection and positive outcomes for their clients. In fact, the work completed by SaraWorks has been equivalent to adding 65 full-time employees for the cost of just 7.
Alaska Vocational Rehabilitation (VR)
With 25 counselors spread across the state and potentially 3,000 miles between them at any given time, Alaska VR needed a resourceful and effective way to reach its clients.
SaraWorks’ automated reminder texts significantly decreased no-shows, with both text and email functionality helping caseworkers to fulfill follow-up requirements.
The Mississippi Department of Rehabilitation Services (MDRS) Office of Vocational Rehabilitation (OVR)
The MDRS struggled with staff shortages. As a result, counselors faced overwhelming caseloads on top of pressures to meet Rehabilitation Services Administration (RSA) guidelines. They were unable to give clients the one-on-one guidance they deserved.
After adopting SaraWorks, MDRS was able to successfully assist 11,689 Mississippians with Disabilities and achieve 2,110 successful employment outcomes for VR.
What SaraWorks clients are saying
Improve Government Agency Capacity with SaraWorks
Your case management system remains the system of record. SaraWorks reduces the work surrounding it.
Instead of adding another disconnected tool, SaraWorks works with your existing case management tools to reduce the manual work between your staff, your clients, and your system of record. That means less time maintaining systems and more capacity to improve service delivery.
Fill out the form to book a demo and see how SaraWorks can reduce administrative work by 60-80%.
Frequently Asked Questions
Is SaraWorks government case management software?
No. SaraWorks is client communication software designed to work with government case management software.
Your existing CMS remains the system of record. SaraWorks handles much of the communication, scheduling, documentation, and follow-up surrounding case management, then sends relevant activity back to the CMS.
Does SaraWorks replace a case management system?
No. SaraWorks complements your existing case management platform and case management tools rather than replacing them. This allows agencies to improve client communication and reduce administrative work without undertaking a full case management system replacement.
Does SaraWorks provide real-time visibility into case activity?
SaraWorks captures client communication and activity and sends relevant case notes back to the existing CMS.
The level of real-time visibility available to staff ultimately depends on the agency’s connected systems and integration setup. SaraWorks does not replace the CMS dashboards or case-management reporting tools used to oversee the full case lifecycle.
Does SaraWorks manage court dates or filing deadlines?
SaraWorks is not legal case management software and is not positioned as a system for managing court dates or filing deadlines.
It is client communication software for human services agencies, designed to automate communication, documentation, scheduling, and program follow-up while integrating with the agency’s existing case management system.
